Terms & Conditions

1. About These Terms

These Terms & Conditions ("Terms") govern your use of the Academy website, learner account, educational content, course enrolment, assessments, certificates, enquiries and related services.

In these Terms, "Academy", "we", "our" or "us" means [INSERT LEGAL ENTITY / ACADEMY NAME]. "Learner", "you" or "your" means any person who accesses or uses our website or services.

By using the website or purchasing/enrolling in a program, you confirm that you have read, understood and agreed to these Terms.

2. Educational Purpose & Professional Scope

The Academy provides education, continuing professional development and workplace-focused healthcare upskilling. Programs may include recorded learning, demonstrations, case scenarios, checklists, assessments, downloadable resources, mentoring and practical learning components, depending on the individual course.

Learners are responsible for understanding the legal and professional scope that applies to their role, workplace and jurisdiction before applying any learning in practice.

3. Eligibility & Course Selection

Different programs are intended for different audiences, including registered nurses, nursing staff, healthcare assistants, physiotherapy assistants, diagnostic support staff, home healthcare workers and other eligible healthcare-support professionals.

• You must provide accurate information about your qualification, role and experience.
• Some programs may require documentary evidence before admission or certification.
• Eligibility for one course does not automatically mean eligibility for another course.
• We may request additional information where required to verify suitability for a program.
• We may refuse or cancel an enrolment if material eligibility information is false or misleading.

4. Learner Accounts

Where an account is required, you are responsible for keeping your login credentials confidential and for activity carried out through your account.

• Use accurate, current contact and identity information.
• Do not share access credentials or course access with another person.
• Notify us promptly if you believe your account has been accessed without permission.
• We may suspend access where we reasonably suspect misuse, fraud or a security risk.

5. Enrolment, Fees & Payment

Program fees, payment options and any available instalment arrangements should be displayed or communicated before payment. Your enrolment is confirmed only when the required payment and any applicable eligibility checks have been completed.

Pricing

Prices may change from time to time. The amount that applies to your enrolment is the price confirmed at checkout or in a written Academy offer at the time of payment, subject to any clearly stated conditions.

Payment services

Payments may be processed by third-party payment providers. Additional terms or verification requirements imposed by those providers may apply.

6. Course Access & Learning Materials

Course duration, access period, learning format, practical components and completion requirements vary by program and should be read on the individual course page before enrolment.

• Access is personal to the enrolled learner.
• Recorded content, PDFs, checklists and other resources may not be redistributed.
• Some practical sessions, workshops or optional clinical learning may have separate dates or conditions.
• We may update learning materials to improve accuracy, teaching quality or relevance.

7. Assessments & Completion Requirements

A program may require quizzes, MCQs, case-based work, assignments, skill checklists or other assessments. Learners must complete any stated requirements within the applicable access period.

Assessment work must be the learner's own unless collaboration is expressly permitted. Misrepresentation, plagiarism, impersonation or manipulation of assessment evidence may result in withheld certification, suspension or cancellation of access.

8. Certificates & Verification

Certificates are issued only where the learner meets the stated completion, assessment, eligibility and administrative requirements for the relevant program.

Certificate terminology, awarding information, CPD information, partner references and any accreditation claims must be interpreted exactly as described on the relevant program page. A certificate of course completion does not by itself create a regulated professional title, licence or statutory right to practise.

We may operate a certificate-verification service and may require information such as a certificate number, learner name or other verification identifier.

9. Acceptable Use

You must not use the website or Academy services to:

• copy, scrape, resell or distribute course material without permission;
• share paid account access with another person;
• upload malicious code or interfere with platform security;
• misrepresent Academy certificates, accreditation, affiliation or course outcomes;
• impersonate another person or submit fraudulent eligibility documents;
• use course content to make misleading professional, clinical or advertising claims.

10. Intellectual Property

Unless otherwise stated, website content, course materials, text, teaching resources, videos, graphics, downloadable resources, branding and assessment materials are owned by or licensed to the Academy.

Enrolment gives you a limited, personal, non-transferable right to use the materials for your own learning. It does not transfer ownership of the content or permit commercial reuse, reproduction or distribution.

11. Third-Party Platforms & External Services

The website may use third-party services for payment processing, video hosting, forms, messaging, analytics, webinars, learning management or other functions. These services may have their own terms and privacy practices.

Links to external websites are provided for convenience and do not automatically mean that we endorse every statement, service or policy on those websites.

12. Refunds, Cancellations & Course Changes

Refund eligibility, cancellation windows, payment reversals, transfer requests and course changes are governed by the Academy's separate Refund & Cancellation Policy and any specific terms disclosed at checkout or before payment.

13. Website & Platform Availability

We aim to keep the website and learning platform available, but continuous uninterrupted access cannot be guaranteed. Temporary downtime may occur because of maintenance, updates, third-party outages, security work or events outside our reasonable control.

Where practical, we may adjust access periods if a significant Academy-controlled technical issue materially prevents learners from accessing required course content.

14. Responsibility & Limitation of Liability

Educational material is provided for learning and professional development. Learners must use independent professional judgement and comply with workplace protocols, supervision requirements, professional standards and applicable law.

To the maximum extent permitted by applicable law, the Academy is not responsible for losses arising from use of course content outside the learner's authorised professional scope, from inaccurate information supplied by the learner, or from third-party services outside our reasonable control.

Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be excluded or limited.

15. Privacy & Personal Data

Personal information is handled in accordance with the Academy's Privacy Policy. Depending on the service used, we may process information required for enquiries, account creation, enrolment, eligibility verification, payments, learner support, assessments and certificate administration.

16. Changes to Courses or These Terms

We may update these Terms from time to time to reflect changes in services, technology, program delivery, business operations or applicable requirements. The revised date will be shown at the top of this page.

Material changes affecting an existing paid enrolment should be communicated where reasonably appropriate.

17. Governing Law & Dispute Resolution

These Terms should be governed by the laws of [INSERT APPLICABLE COUNTRY / STATE / JURISDICTION], subject to any mandatory consumer rights that apply to the learner.

Before beginning formal proceedings, the parties should first attempt in good faith to resolve a dispute through the Academy's support or grievance process where appropriate.

18. Contact & Legal Notices

Questions about these Terms, enrolment conditions or legal notices can be sent to:

• Legal entity: [INSERT LEGAL ENTITY]
• Registered address: [INSERT REGISTERED ADDRESS]
• Email: [INSERT SUPPORT / LEGAL EMAIL]